Desk

Desk Customer Analytics

Looks at customer cohort analysis, value, attribution and experimentation practice for online retailers.

Attribution

Ecommerce acquisition attribution

Attribution assigns credit for an order to marketing interactions under a chosen rule.

Funnel Analysis

Ecommerce conversion funnels

Define shopping funnel stages and counting rules, then use stage gaps to guide investigation without mistaking them for checkout failures.

Measurement Planning

Estimating customer value from observed purchase history

Reconstruct observed customer value from qualifying orders, a fixed time window, later adjustments and the original entrant count.

Measurement Planning

Grouping customers by first completed purchase

Define a completed purchase, resolve customer identities and assign first-purchase cohorts without confusing first-order date with payment confirmation.

Attribution

Measuring acquisition quality beyond the first order

The cheapest first order is not necessarily the best acquisition.

Funnel Analysis

Separating checkout failures from abandoned browsing

Separate browsing exits, incomplete checkouts and recorded failures using funnel observations alongside order and payment evidence.